Effective Date: July 25, 2024 
Metrin Skincare and its affiliated and subsidiary companies and its affiliates and subsidiaries (herein referred to as “Metrin”, “we”, “us” and “our”) would like to welcome you to www.metrin.com, www.metrin.ca its subdomains  (herein/collectively referred to as the “Web Site”). This notice clarifies the terms and conditions applicable to your use of our services on the Web Site (herein referred to as the “Terms of Use”). In this Agreement the words “you” and “your” mean each and all of those who agree to be bound by this Agreement. The words “Online Account” refer only to your information stored and do not refer to any other agreement with Metrin. By visiting, accessing, browsing, or using the Web Site you accept all of the terms and conditions contained in this Agreement and all applicable laws and regulations. If you do not agree nor accept, without limitation or qualification, please exit the Web Site.  At Metrin we value your privacy and are committed to protecting your personal information in compliance with applicable privacy laws, including the privacy laws of Canada and the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, social media, products, and services (collectively referred to as “Services”). Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we handle it. 

Information We Collect
Information that we may collect: 

  • Personal Information: We may collect personal information that you voluntarily provide to us when you use our Services. This information may include, but is not limited to, your name, email address, mailing address, phone number, and payment information. As a visitor to our web site, you may be asked for your name and email address for various promotions. 
  • Financial Information: We will need to collect certain financial information, such as your credit card number, credit card expiration date, and billing address. Financial information is used to bill you for products and services. We do not share your financial information with outside parties, other than our bank and credit card transaction vendor. 
  • Usage Information: We may automatically collect certain information about your use of our Services, such as your IP address, device information, browser type, operating system, and other usage details. This information helps us analyze trends, administer the Services, and improve our offerings. 
  • Cookies and Similar Technologies: We may use cookies, web beacons, and similar technologies to collect information about your browsing activities and enhance your experience. You can manage your cookie preferences through your browser settings. In some cases, we have arrangements with third-parties, such as authorized Service Providers, agents or representatives, to collect and store the foregoing information on our behalf, to provide services in connection with hosting or the operation of our Web Site, or to facilitate reporting of analytics (such as with Google Analytics).  

Use of Information 
We may use the information we collect for various purposes, including: 

  • Providing, maintaining, and improving our Services. 
  • Personalizing your experience and customizing content. 
  • Processing transactions and fulfilling your requests. 
  • Communicating with you about updates, promotions, and offers. 
  • Responding to your inquiries and providing customer support. 
  • Protecting our rights, enforcing our policies, and preventing fraud. 
  • Conducting research and analytics to enhance our Services. 

Information Sharing and Disclosure 
We may share your personal information in the following circumstances: 

  • Service Providers: We may engage third-party service providers to perform tasks on our behalf and assist in the operation of our business and Services. These providers are bound by confidentiality agreements and are authorized to access your personal information only to the extent necessary to perform their duties. 
  • Legal Requirements: We may disclose your information if required by law, subpoena, or other legal processes, or to protect our rights, safety, or property. 
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. 

Data Retention 
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. 

Your Rights and Choices 
You have the following data protection rights:  

  • You can request access, correction, updates or deletion of your personal information.  
  • You can object to processing your personal information, ask us to restrict processing of your personal information or request portability of your personal information.  
  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.  
  • You have the right to complain to a data protection authority about our collection and use of your personal information.  

To exercise any of these rights, please contact us at [email protected] or by postal mail to Metrin Skincare,  200-100 Park Royal, West Vancouver, BC V7T1A2 Canada Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.  To exercise your rights or make any requests related to your personal information, please contact us using the contact information provided below. 

Data Security 
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

Children’s Privacy 
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to promptly delete the information. 

Changes to this Privacy Policy 
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website or through other means. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. 

Contact Us 
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].  

Unsubscribe from Our Communications 
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, updating your communication preferences, or by sending us email at contact us at [email protected] or by postal mail to Metrin Skincare 200-100 Park Royal, West Vancouver, BC V7T1A2 Canada Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their online account with us.